This page deals with questions that customer have asked. In addition, tips about the blinds fitting as well as overcoming common problems included.

FAQ’s

Q. How accurate are the colours on your web site to the actual fabrics?

As all computers vary in the way colour is shown, we recommend that you order a sample/s before placing your order.

Q. How accurate are the colour swatches?

Whilst every effort is made to ensure blinds match swatches, dye batches from our manufacturers may vary. We cannot guarantee although we are very accurate with our stains.

Q. How do I order samples?

If would like a sample select the sample from your choice of blinds you are interested in and click the add sample to cart button to make your request. If you wish to add additional samples navigate to the products and make your selections. You will be able to choose up to five samples for free.

Q. What should I do when my sample arrives?

If you have created a mood board, put it together with the other samples so as to get an idea how your idea will work together. If you are just seeking to change the window treatment, hold your sample up against the window or ask someone else to do it so that you can see if the colour and fabric works with your colour scheme. It may be worth doing this in daylight and artificial light so you can be sure how the fabric looks and you are happy with it.

 

Q. How do I measure standard windows?

Please check our measuring guide at- http://www.meritblinds.co.uk/docs/measuring.pdf

Q. I have a bay window and need help to measuring?

How you measure depends upon the type of window you have. Please see our guide found at:-

Please see https://meritblinds.co.uk/measuring-guides/

Q. Can I order on-line?

Yes. We have tried to make the process as easy as possible for you.

Q. Do you supply outside the UK?

At present we are only able to supply blinds within the UK.

Q. How do I know if you have received my order?

You will be notified by e-mail immediately we receive your order.

Q. Is your site secure?

Yes. We appreciate that this is an area that is important to you as our customers. We have taken the necessary steps and use up to the minute technology to ensure that this site is secure for credit card/ debit card payments.

Q. Do you pass on personal details to others?

It is our company’s policy not to share your details to third parties without your express prior consent.

Q. Can I change my order once I’ve submitted it?

Once your order has been submitted we are unable to cancel or change it once it has gone into our manufacturing process.

Q. My blinds have arrived faulty – what should I do?

Phone us on 01908 503482 or email us sales@meritblinds.co.uk and we shall endeavour to sort out the problem. If we need to get the blind back we’ll arrange for our courier to collect it from you as soon as possible.

Q. If I need to return my blinds how do I pack them?

You’ll need to pack them in the original packaging.

Q. How soon can I expect my delivery after I place my order?

Most orders are completed within 7-10 working days from receipt of order. However, during peak holiday times this may not be possible. Some of our wood blinds may take 15 working days.

Q. I would like a change of colour scheme and have Vertical Blinds. Do you supply just slats/ louvres or vanes only?

Yes. We need the hem to hem measurement and  how many slats you need.

Q. Are the blinds guaranteed?

Yes they come with a 12 month guarantee.

Q. I have very large windows. How can I dress them?

This depends on the type of blind you wish to choose as a window treatment. It may be worthwhile splitting the window up into sections.

Q. I need blinds for a commercial office. What type of blinds should I be looking at?

You will need to consider blinds which have fire resistant properties. We have included in our description section, details of the fabric to help you make the right selection.

Q. Do you sell blackout blinds?

Yes we have blackout fabrics on roller, vertical and roman blinds. If you  wish to block out light from the sides then take a look at our BlocOut Blinds and our larger system BlocOut XL.

Q. I’m concerned about my children’s safety, do you supply child safety devices?

Yes, we are  only to supply a blind that has been made with child safety features by design or with blinds safety clips or mechanism.

Q. I have fitted my vertical blind head rail and slats and the slats won’t turn.

1. Take all the off slats from the head rails. Please put the back chain on first nearest the window ensure that the chain at the bottom will operate correctly.

2.Turn the control chain at side for the carriers to a 90 degree angle and put the slats back on so you can see through the

Q. I have cut the chain in the wrong place and now some of them won’t turn.

You will need to order some more chain.

Q. Do fitting instructions come with your blinds?

Yes,  Or  you can also download these from the order page of the relevant blind or download a video.

Q What does SRC /ASC mean?

Solar Reflective Coating found often on pleated blinds. They can be added to Roller or Vertical Blinds fabrics.